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Terms and Conditions

General Terms and Conditions (GTC)

Welcome

By using and booking our saunas via www.saunli.de, you agree to these General Terms and Conditions. If you do not agree to these terms, unfortunately we are unable to provide our services.

The following sections include:

  • Rules of Use

  • Rental Terms

§ 1 Scope of Application

These General Terms and Conditions apply to all orders and bookings made through our website www.saunli.de.

These Terms and Conditions apply to both consumers and businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (Section 13 German Civil Code (BGB)).

A business is a natural or legal person, or a partnership with legal capacity, acting in the exercise of its commercial or independent professional activity when entering into a legal transaction (Section 14 German Civil Code (BGB)).

§ 2 Contracting Party, Conclusion of Contract, and Correction Options

The purchase contract is concluded with Saunli GmbH.

Guests under the age of 18 must be accompanied by a legal guardian and are not permitted to enter into a contract independently.

The presentation of booking options on our website does not constitute a legally binding offer but merely a non-binding online catalogue. You may initially place products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided during the ordering process.

By clicking the order button, you submit a binding offer to purchase the products contained in your shopping cart.

Confirmation that we have received your order will be sent by email immediately after submission.

We accept your offer within two days by either:

  • sending a separate email confirming acceptance; or

  • processing the payment transaction through our payment service provider or the payment provider selected by you.

The timing of the payment transaction depends on the payment method chosen (see "Payment"). The contract is concluded when the first of these events occurs.

Saunli reserves the right to amend the legal provisions and these Terms and Conditions at any time without prior notice. The version published on the website at the time of your booking shall apply.

§ 3 Contract Language, Storage of Contract Text, Applicable Law

The language available for concluding the contract is German.

We do not store the text of the contract.

The laws of the Federal Republic of Germany shall apply. For consumers, this shall apply only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Ich kann anschließend Teil 2 (§ 4–§ 6), Teil 3 (§ 7–§ 8) und Teil 4 (§ 9–§ 10) im gleichen juristisch präzisen Stil übersetzen.

§ 4 Payment

Prices

The prices applicable at the time of the order shall apply. All prices are total prices and include the applicable statutory value-added tax (VAT).

Payment Methods

The following payment methods are generally available in our online shop:

  • Instant bank transfer

  • Gift vouchers

  • Credit card

  • PayPal

Credit Card

You enter your credit card details during the ordering process.

Your card will be charged immediately after you submit your order.

SEPA Direct Debit

By submitting your order, you authorize us to collect payment by SEPA direct debit.

Your account will be debited prior to your visit.

PayPal

To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself using your login credentials, and confirm the payment instruction.

The payment transaction is processed by PayPal immediately after the order has been placed. Further information is provided during the checkout process.

PayPal may offer additional payment options to registered customers selected according to its own criteria. We have no influence over the availability of these options. Any additional payment methods offered are governed exclusively by your legal relationship with PayPal. Further information can be found in your PayPal account.

§ 5 Cancellation Rights

You may cancel your reservation up to 48 hours before the start of your booked session.

Refunds will be processed no later than 14 days after cancellation.

If you cancel between 48 and 96 hours before the start of your session, 50% of the booking price will be refunded.

A cancellation fee of €10 applies and will automatically be deducted from your refund.

Saunli GmbH reserves the right to cancel bookings without providing reasons.

Saunli cannot guarantee weather conditions. In the event of extreme weather or other force majeure events, including pandemics, war, rebellion, blockades, natural disasters, strikes, lockouts, import restrictions, hyperinflation, robbery, or burglary, the customer is not entitled to a refund for services that cannot be provided.

The location of a Saunli sauna may change depending on weather conditions and the season. A change of location does not constitute grounds for cancellation or withdrawal from the contract. A sea view is not guaranteed.

Deposits made for the purchase of a Saunli sauna are non-refundable.

§ 6 Right of Withdrawal – Gift Card

When purchasing a gift card via the website, the customer has a 14-day right of withdrawal in accordance with the applicable statutory withdrawal regulations.

Where possible, refunds will be made using the same payment method that was used for the original purchase.

Saunli automatically sends an order confirmation immediately after a reservation has been completed.

Gift cards are valid for one (1) year from the date of purchase and cannot be extended.

Both the reservation and the actual sauna visit must take place within one year from the purchase date.

Only one gift card may be redeemed per booking. It is not possible to combine multiple gift cards for a single booking.

Gift cards may be redeemed exclusively for stays in a mobile Saunli sauna booked through Saunli.de.

§ 7 Handover and Return of the Saunli Sauna

Guests are responsible for managing their own booking time. No refund will be granted in the event of late arrival or if a booked time slot is missed.

The sauna will be handed over to the next guests in a technically sound and broom-clean condition.

Normal wear and tear of a purely cosmetic nature, such as minor scratches or paint damage, shall not be considered defects.

§ 8 Limitation of Liability

We shall be liable without limitation in accordance with the applicable statutory provisions for any culpable injury to life, body, or health. This also applies, in particular, to mandatory liability under the German Product Liability Act.

In all other cases, we shall only be liable for damages if they result from:

  • a breach of an essential contractual obligation; or

  • intentional misconduct or gross negligence on the part of us, our legal representatives, or our vicarious agents.

Where an essential contractual obligation is breached due to slight negligence, our liability shall be limited to the foreseeable damage typically arising under the contract.

An essential contractual obligation is an obligation whose fulfilment is necessary for the proper performance of the contract and on whose compliance the customer may regularly rely.

Any further liability for damages is excluded.

We accept no liability for personal belongings brought into or left inside the sauna.

§ 9 Rules of Use and Safety Instructions

Please read "How to Saunli" on the homepage and review the stove instructions in the gallery before using the sauna.

  • Eating, drinking, and smoking are prohibited inside the sauna.

  • Oils and lotions that may stain surfaces must not be applied inside the sauna.

  • The benches and footrests must be fully covered with towels large enough to cover the user's body.

  • Sweat must not come into direct contact with the wooden surfaces.

  • The sauna is used entirely at the user's own risk. If you have any health concerns, please consult a physician before your visit.

  • The sauna must not be entered with dirty feet. Shoes must be removed before entering.

  • Guests are advised to remove glasses, jewelry, and similar items in the changing area or before arriving.

  • After cooling down in cold water, dry yourself lightly before re-entering the sauna. Please walk carefully, as there is a risk of slipping in and around the sauna, particularly on the stairs.

  • The sauna may only be heated to a maximum temperature of 95°C (203°F). If damage occurs as a result of excessive temperatures or for other avoidable reasons, the renter shall pay a penalty of at least €70, or the actual amount of the damage if higher.

  • Only touch the stove using the designated handle. Use the provided glove when opening the stove door. When lighting the fire, pull the ash drawer out slightly.

  • Animals are not permitted inside the sauna.

  • The rented sauna must never be left unattended while the stove is in operation. The renter assumes responsibility for all persons present, the inventory, and ensuring that the sauna is securely locked after use.

  • Only the firewood provided inside the sauna may be burned in the stove.

  • Firewood and any other equipment supplied with the sauna must not be removed. For each booked hour, the following are included:

    • 3 logs of firewood

    • 2 matches

    • 2 firelighters

    • 1 sauna infusion

  • Keep all flammable materials away from the stove. Do not cover the stove under any circumstances.

  • The sauna must be returned to Saunli GmbH or the next guest in a broom-clean condition. In the event of excessive soiling, a cleaning fee of €70 per hour will be charged.

  • The sauna must be cleaned and locked promptly at the end of the booking. If it is found unlocked more than 15 minutes after the session has ended, an additional session will be charged.

  • In an emergency, use your own mobile phone to call the emergency services.

  • In the event of a fire, use the fire extinguisher located in the entrance area.

  • The permitted occupancy is 2–6 persons. Exceeding this limit may compromise safety and comfort.

  • During thunderstorms, the sauna must be evacuated immediately.

  • At the floating Saunli sauna in Eutin, jumping into the water from the pontoon is prohibited. Swimming is only permitted while remaining within one body length of the pontoon. Bookings and access are permitted only for competent swimmers. Please note that ferry traffic is present. Access to the jetty and the OSVE premises is entirely at your own risk.

§ 10 Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers.

We are legally required to participate in dispute resolution proceedings before a consumer arbitration board for disputes arising from contractual relationships with consumers, or regarding whether such a contractual relationship exists.

The competent arbitration body is:

Bundesschlichtungsstelle beim Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
Germany

We will participate in dispute resolution proceedings before this arbitration body. 

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